- Forgot your password: choose Forgot your password on the sign-in page, and we email you a link to set a new one.
- Lost the phone with your authenticator app: sign in with one of your recovery codes, then add the new phone in Settings, Account.
- Too many wrong passwords: sign-in pauses for a few minutes. Wait, then try again.
- Someone at your agency manages your account: an admin can reset it in the Users screen.
Still locked out? Contact support and a person will help you back in.