Lost renewals and win-back

When a renewal is lost, say why, and who took it if you know. Over time the Lost list shows the patterns.

Flag a lost account for win-back and it comes back to you before its next anniversary, when it's worth a call.

More on renewals

• The renewal radarPast due, 30, 60 and 90 days, and working the list.
• The morning reportWho gets it, when, and what it says.